A new capability has been added to consumer and customer surveys in the past few years: Capturing the answers of respondents to open-ended questions in video, recorded in particular by a respondent on his or her mobile phone in selfie-mode. For many users of smartphones it should come as a natural and instinctive way to… Read More
Welcome to CSC-Behaviour Blog — most recent posts on the Blog are listed below:
Who Owns the Brand?
There is an on-going debate on who owns brands. There are some who argue that the company that created a brand is its owner, fully in command of it. This is the formal straightforward view. However, support grows for the claim that customers are the true owners of a brand. Essentially, a brand is still… Read More
Consumer / Shopper / Customer Behaviour 