Pondering About the Post Corona Pandemic Era

While we are still deep in the coronavirus pandemic, people wonder how life will look and feel like in the aftermath. There have been major changes in behaviour of businesses and consumers since the beginning of 2020, largely compelled by concerns of people about their health and measures imposed to curb the COVID-19 disease. But… Read More

An Applied Adaptation of Visual Metaphor Elicitation

There are themes, experiences and concepts that words cannot capture and express as instinctively and vividly as visual images. Verbal probing, alternately, may not be enough to invoke respectively what goes in the minds of consumers (e.g., thoughts and feelings, beliefs and associations). However, the combination of visual images, especially photographs, with the words of… Read More

Between Experience and Loyalty: The Case of Retailing

There is broad agreement, growing over the past decade, about the importance of improving and enhancing the experience of customers with companies, their brands, products or services. The journeys customers undergo, from shopping and purchasing through on-going service and support, should be streamlined and facilitated to make customer experiences more friendly and productive. It is… Read More

Smart Automation in Conflict

Smart automation is an integral part of the digital transformation of operations and services. However, automation goes much beyond the application of digital technologies and data when artificial intelligence (AI) and robotics are recruited to fulfill any task. Smart automation entails using capabilities of learning from data (huge amounts of data), adaptation and autonomous execution… Read More

The Personal Transporter of Segway Is Driving Off

The vertical scooter-like vehicle of Segway, the Personal Transporter (PT), takes little space and moves smoothly. Segway’s PT, created by Dean Kamen, introduced an innovative and inspiring product concept in its technology and form, easily recognizable on sight. There is something elegant about the way it looks and moves. Yet, the PT never fulfilled the… Read More

Drivers of Sharing More Personal Information on Smartphones

There must be something special about the relationship of consumers with their smartphones — they feel so close to the smartphone and confident in it that they are willing to disclose more personal and even intimate information in interactions on the device. Shiri Melumad and Robert Meyer, professors of marketing at the Wharton School in… Read More

A New Opportunity Arises for Pop-Up Stores

Temporary stores pop-up in recent years more frequently in different retail locations such as central shopping districts (e.g., on high-streets or inside urban quarters) and in malls; as you might expect, they are called Pop-Up Stores. These stores or shops may operate for as short as a few days to as long as two or… Read More

When Airplanes Fly Again

The battle against the Corona virus created an extraordinary situation, halting flights almost completely — domestic and moreover international flights. It seems furthermore¬† unprecedented in its scale, geographic span, and duration (days still counting). The crisis already threatens airlines round the globe. The future for the aviation industry is ambiguous at the moment with a… Read More

Digital Transformation and the Corona Pandemic

The restrictions on movement and contact imposed in the battle against the Corona virus are forcing consumers to rely more heavily on digital channels and their tools for obtaining products and services. Companies are required to provide and support more extensive digital tools of self-service for customers to be used in their homes. Some companies… Read More

Aesthetics Can Have Intelligence

Aesthetics is a fundamental aspect of product design. The visual design of a product affects the quality of consumers’ interaction with it, their usage of the product, and actually the product experience as a whole. Aesthetic appearance in particular contributes to the pleasure of viewing and utilising a product, whether it is a physical artefact… Read More