Is Inflation in Consumer Prices Lurking for a Bite?

Countries face several economic challenges while they are trying to recover from the coronavirus pandemic: recuperating the economy from a traumatic recession (shock-induced shutdown and negative growth); increased budget deficit, possibly leading to larger debt; combatting high (and stubborn) unemployment, together with changes in the job market. But reigniting the economy might be tied with… Read More

Retail in Recovery

Wherever relief from COVID-19 is evident, we can see signs of recovery in offline retail, that is at physical stores and shops. In the first months of 2021 countries have lapsed again into third and fourth waves of COVID and lockdowns, which caused a reversal of earlier signs of recovery experienced. But where a recent… Read More

Designing Customer Experiences Around Personas

When mapping customer journeys, it would help to design and direct them with regard to personas of customers, ‘profile’ concepts of plausible types of customers that seem real and approachable. Having the image of a customer before one’s eyes with human traits, background, attitudes and preferences, can make it easier to plan and prepare for… Read More

A New Opportunity Arises for Pop-Up Stores

Temporary stores pop-up in recent years more frequently in different retail locations such as central shopping districts (e.g., on high-streets or inside urban quarters) and in malls; as you might expect, they are called Pop-Up Stores. These stores or shops may operate for as short as a few days to as long as two or… Read More

The Attraction of Colourful Displays of Merchandise

Colour has a strong attraction power: it can capture visual attention faster than other design features; it can be inviting and appealing; and colours can evoke specific feelings and emotions of consumers. Furthermore, colours may play an important role in establishing a brand image. Henceforth, colour serves in particular as a primary tool in store… Read More

Seeing Beyond Retail in Shopping Centres

In recent years shopping centres are inclined to re-evaluate their goals and the functions they are required to fulfill for their customers. The proprietors are facing growing difficulties to attract shoppers to visit and buy at the stores in their shopping centres. Electronic commerce is considered a major factor contributing to the decrease in consumer… Read More

A Brand Mix-up of Entrecote

Le Relais de Venise: L’Entrecôte; Le Relais de l’Entrecôte; L’Entrecôte. The names of these restaurants are similar, partly overlapping, and they all follow the same concept of steak-frites bistro (more on the concept shortly) developed in the family Ginsete de Saurs. Yet the restaurants belong to three separate business entities within the broad family, each… Read More

Is a Premature Decline of Tablets in Sight?

The tablet brought the promise of a screen-based computing device that would be much easier to carry around and handle than a laptop computer while making relatively small sacrifice in screen size and computing capabilities (e.g., the kinds of software it would be able to operate efficiently). Still, the tablet should provide better display (e.g.,… Read More

Into the Future of Unmanned Stores

Think of this: You enter a store and it is only you and the merchandise to choose from. There is no personnel in the store to talk to or to be served by. All operations are automated (robotic) by smart systems that watch, sense and “know” everything you do in the store. Thus you may not… Read More

Showing Fresh Produce of Vegetables and Fruits in Stores

In many food stores or departments, among the first things the shopper meets after entry is the display of fresh produce of vegetables and fruits. It is often the first station in the shopping trip. The produce may be presented on counters or ‘gondolas’, positioned in the centre of a wide-spaced area, and on shelves… Read More