In product innovation, a company needs information about consumers, existing products and the competition to build-on when developing its ideas, concepts and designs for candidate products. It is usually a multi-stage process that involves planning, research (i.e., market, consumer & product), development and testing wherein information from different sources is likely to flow-in all the… Read More
The Rising Wonder of Smart Vending Machines
A new generation of automated smart vending machines, including refrigerators and coolers, is taking its place within stores (e.g., food, pharma, convenience) and in public spaces (e.g., train stations & airports, malls, service waiting lounges). There is variation in their models and features, but they have some common characteristics: they are AI-augmented, data-driven, and often… Read More
Digital Price Display: Opportunity & Risk
The landscape in food stores is gradually changing with a transition of retailers from printed price labels to digital price tags, formally known as electronic shelf labels (ESLs). When looking from some distance, shoppers may not notice the difference in appearance of the label, but the digital price display can have implications that shoppers may… Read More
Consumer / Shopper / Customer Behaviour 