Seeing Beyond Retail in Shopping Centres

In recent years shopping centres are inclined to re-evaluate their goals and the functions they are required to fulfill for their customers. The proprietors are facing growing difficulties to attract shoppers to visit and buy at the stores in their shopping centres. Electronic commerce is considered a major factor contributing to the decrease in consumer… Read More

Into the Future of Unmanned Stores

Think of this: You enter a store and it is only you and the merchandise to choose from. There is no personnel in the store to talk to or to be served by. All operations are automated (robotic) by smart systems that watch, sense and “know” everything you do in the store. Thus you may not… Read More

Getting the Balance of Customer-Company Effort Right

One of the more frustrating experiences for a customer occurs when he or she is working hard to try resolve a problem in using a product or service of a company, while seeing that the company is doing only little to help. More and above the time and effort that the customer reluctantly has to… Read More