Putting the Spotlight on Consumer Decisions
Consumer marketing revolves to a large extent around consumer decisions — the way consumers make their decisions as well as the decisions they arrive to. Marketing techniques and activities, in implementing a strategy, are very often designed in aim to influence decision processes in favour of a company’s brands, products and services.
But decision processes involve more than the decision itself as outcome. Choices are frequently accompanied by judgements — usually a judgement would precede the choice decision, but sometimes judgements are constructed after the decision is made. Furthermore, decision processes may entail a mix of cognition and emotion. Decisions can be made, when the occasion requires, in a rational, logical, and deliberate way. However, consumer decisions are guided even more regularly by habit and intuition and may be affected by feelings and emotions.
In some instances feelings and emotions are disruptive, distracting consumers from rational thinking, but in other instances they can be informative, instructive or protective. It should also be noted that many decisions are made automatically and sub- or unconsciously, without a consumer being aware of how those decisions were made. The human brain can autonomously make fast and effortless decisions for us — hence, consumers may not be able to explain the drivers to a decision and, if asked, might resort to fabricating their reasons.
Most generally, the C / S / C Behaviour website relates to people in the role of consumers, concerning their decision-making processes and overt behaviour through their purchasing, consumption and usage engagements. However, sections of the website are especially dedicated to two specific roles of consumers as shoppers and as customers. These roles indeed overlap, and yet certain aspects and activities are more distinctive or pronounced in each role.
Understanding marketing practice in light of consumer decision-making and behaviour — theory, research and application.
As visitors of C / S / C Behaviour, you will find here commentary, analyses and reviews of marketing events and phenomena from a consumer perspective with a focus on decision-making. Marketing is approached here in a broad sense to include also adjacent fields such as advertising, retailing, and customer relationship marketing.
As implied above a myriad of related topics beyond decisions per se will be covered here — behaviour, thoughts and feelings, beliefs and attitudes, judgement and choice, experiences — that accompany consumer decision-making, during and after a decision process. Accordingly, interested visitors may learn and refresh their knowledge from reviews and research updates on these topics. Research methodologies and models, new and established, will be explored to illuminate their function and contribution.
The more rich, flashy and luxurious shopping centres can now be found … in airports. The photos above, for example, are from the commercial Duty Free area of Heathrow Airport (Terminal 4). Shops of fashion & accessories, fragrances and cosmetics, jewellery & watches, wines & liquors, just name it, reside in Duty Free areas of international airports which are designed as nothing less than a top shopping centre, featuring accordingly top brands. Passengers will arrive an hour earlier than needed for their flight to allow them enough time to shop around.