Retail in Recovery

Wherever relief from COVID-19 is evident, we can see signs of recovery in offline retail, that is at physical stores and shops. In the first months of 2021 countries have lapsed again into third and fourth waves of COVID and lockdowns, which caused a reversal of earlier signs of recovery experienced. But where a recent… Read More

Pondering About the Post Corona Pandemic Era

While we are still deep in the coronavirus pandemic, people wonder how life will look and feel like in the aftermath. There have been major changes in behaviour of businesses and consumers since the beginning of 2020, largely compelled by concerns of people about their health and measures imposed to curb the COVID-19 disease. But… Read More

Smart Automation in Conflict

Smart automation is an integral part of the digital transformation of operations and services. However, automation goes much beyond the application of digital technologies and data when artificial intelligence (AI) and robotics are recruited to fulfill any task. Smart automation entails using capabilities of learning from data (huge amounts of data), adaptation and autonomous execution… Read More

Digital Transformation and the Corona Pandemic

The restrictions on movement and contact imposed in the battle against the Corona virus are forcing consumers to rely more heavily on digital channels and their tools for obtaining products and services. Companies are required to provide and support more extensive digital tools of self-service for customers to be used in their homes. Some companies… Read More