A new generation of automated smart vending machines, including refrigerators and coolers, is taking its place within stores (e.g., food, pharma, convenience) and in public spaces (e.g., train stations & airports, malls, service waiting lounges). There is variation in their models and features, but they have some common characteristics: they are AI-augmented, data-driven, and often… Read More
Getting Closer to Consumers Through Ethnography
Marketing and consumer researchers need to employ a dose of curiosity for understanding, more closely and deeply, groups or communities of consumers that are less familiar and more different from them. It can be sought by observation of individuals from the group of interest, listening to and talking with them, and possibly interacting with them… Read More
Consumer / Shopper / Customer Behaviour 